At EQNX LABS, we are committed to delivering high-quality research compounds safely and reliably. Our goal is to ensure that your orders reach you promptly while maintaining the integrity, purity, and quality of all products.
Shipping Policy
We process and ship orders as quickly as possible, typically within 1–2 business days of receiving payment, excluding weekends and holidays. Shipping availability may vary depending on your location and local regulations. It is your responsibility to ensure that the products you order are permitted in your jurisdiction.
We take all necessary precautions to package and label products securely to prevent damage during transit. EQNX LABS is not responsible for delays or issues caused by shipping carriers, customs authorities, or other regulatory bodies. Tracking information will be provided when available to help you monitor your shipment.
Delivery Timeframes
Delivery times may vary depending on the destination country, shipping method, and customs processing. While we strive to meet estimated delivery times, EQNX LABS cannot guarantee exact delivery dates. Any customs duties, taxes, or fees imposed by local authorities are the responsibility of the recipient.
Refund Policy
EQNX LABS is committed to ensuring customer satisfaction and the highest standards of product quality. Due to the sensitive nature of our research compounds, refunds or returns are handled under specific conditions:
Refunds may be considered for damaged or defective products received due to shipping or handling issues.
Refunds may be granted if an incorrect item is delivered that does not match the product ordered.
All refund or return requests must be submitted promptly after receiving the product. Our team may request evidence of damage, defects, or discrepancies to verify the issue. Products must be returned in their original packaging, with all seals intact, unless the product was received damaged or incorrect.
Non-Refundable Items
Please note that for safety and compliance reasons, the following items are not eligible for refunds or returns:
Products that have been used or altered in any way
Items that are out of compliance with storage or handling guidelines
Orders placed in error by the customer
Processing Refunds
Once your refund request is reviewed and approved, EQNX LABS will process the refund using the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider.
Contacting Us
If you have any questions regarding shipping, delivery, or refunds, or need to submit a request, please reach out to our team through our Contact Us page. We are dedicated to providing assistance and ensuring your concerns are addressed promptly and professionally.